One of my absolute favorite things to cover right out of the gate with managers was the Fundamental Attribution Error. Responses to that material and concept was a great indicator of that manager’s likelihood to adopt all the rest of the behavioral change and management content.
As fascinated as I was by the challenge of shaping behavior in the workplace, and the study of leadership models… All of the things I was learning were also starting to tell me that many of the difficulties I was having in driving real long term change should be anticipated. Because, I was young. I started my company at 22. The people I was attempting to influence were often over 40-60 years old. I was confident I was right, executive leadership often understood and supported my conclusions, and yet that just isn’t enough for the general populace sometimes. The middle managers didn’t always see me as credible enough to drive their behavioral change, and I couldn’t blame them. I had launched into the incredible opportunity to work with companies worth more than $450 million, but I had just my bachelor’s degree in Entrepreneurship. I hadn’t raised a child. My tenure in the industry I was attempting to change radically was less than the longevity of just one position of many that my target audience had held in the industry.
I had to find ways to let the data itself be the teacher. I was always more successful when I let the data do the convincing, and I was merely the conduit that made the data digestible to the audience that needed what it had to say. There was one problem… data visualization and mapping were my weakest link. I knew how to make great charts… but I could not make maps or other visualizations.
I wanted to improve my ability to create a data-driven teaching platform, and I had begun to lose my passion for the project. Everything I was learning and applying was teaching me that it was unlikely I was going to overcome the things that were keeping me from reaching the more resistant client managers I faced without any additional tools. Since it was my company, I didn’t have the luxury of bringing in a more experienced teammate, and I didn’t have the time to wait until I could finally have a real impact.
Our options were sadly limited. We could bring in bigger investors with more clout, take on debt to hire our way out of the growth cap we were hitting, or wait patiently while we slowly overcame the growing pains in a few more years. These and any other solution involving the sale of the company would mean being obligated for at minimum several more years for all of us before being able to evolve on to new roles or new challenges. We had some long conversations as a team about whether this would actually serve our personal goals for our lives.
We all believed our time would be better used on things that trained us and made us more capable of capitalizing on future opportunities with more credibility in the bank. We could wait years for the business to finally achieve what we were wanting. Or, I could help them all find their next adventure, and once everyone was in a good place for it, close the business. All of us went on to great new chapters, and we gave our existing clients all their raw data and a final month of service for free.